Outage in WithSecure
Total Volume amendments result in expiration of the license
Resolved MajorIncident Report
We have identified an issue where amendments of Total Volume orders result in expiration of the license.
As a WithSecure partner, this issue affects you if you use the Total Volume business model and amend an existing subscription, for example by increasing or decreasing the license amount.
In this case, the license is incorrectly set to expire on the day of the order.
We have identified and manually updated affected orders, so no further action is needed.
We expect to resolve the issue by Monday, 18th of May and ask partners to not place amendment orders until we have resolved the issue.
Components affected
WithSecure OrderingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 05/18/2026 10:20AM
The issue has been resolved.
The expiration of all affected orders have been corrected by us, no further action is needed.
IDENTIFIED
11 days ago - at 05/18/2026 07:38AM
We are currently testing a fix for the issue.
We will update this incident once the fix has been deployed.
IDENTIFIED
14 days ago - at 05/15/2026 12:12PM
We have identified an issue where amendments of Total Volume orders result in expiration of the license.
As a WithSecure partner, this issue affects you if you use the Total Volume business model and amend an existing subscription, for example by increasing or decreasing the license amount.
In this case, the license is incorrectly set to expire on the day of the order.
We have identified and manually updated affected orders, so no further action is needed.
We expect to resolve the issue by Monday, 18th of May and ask partners to not place amendment orders until we have resolved the issue.
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