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Outage in WithSecure

WithSecure Elements might incorrectly show "Malware Protection disabled" after reboot

Resolved Minor
February 26, 2026 - Started 2 months ago - Lasted 7 days
Official incident page

Incident Report

We are investigating an issue where WithSecure Elements agent might show randomly that Malware Protection is disabled after reboot. We have confirmed that this issue is cosmetic and clients/servers remain protected. We are working on a fix.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/05/2026 01:58PM

We have published a hotfix that fixes the issue. The hotfix is automatically downloaded and applied, no action is required from administrators.

Additional information for administrators:
The Hotfix ID is 76, Description: Scanning platform initial state calculation and Firewall initial state

IDENTIFIED about 2 months ago - at 03/05/2026 08:53AM

We continue testing the fix and hope to release it today, but no later than tomorrow (6th of March)

IDENTIFIED about 2 months ago - at 03/04/2026 07:49AM

We have created a fix, which is currently in testing.
We will notify, when the fix is released.

IDENTIFIED about 2 months ago - at 03/03/2026 01:29PM

We continue working on a fix for the issue.

IDENTIFIED 2 months ago - at 02/27/2026 01:13PM

We have identified the issue and are working on a fix.

Please note: this issue is cosmetic and clients/servers remain protected.

INVESTIGATING 2 months ago - at 02/26/2026 01:43PM

We are investigating an issue where WithSecure Elements agent might show randomly that Malware Protection is disabled after reboot.
We have confirmed that this issue is cosmetic and clients/servers remain protected.

We are working on a fix.

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