Outage in WithSecure

Contact Support form not working

Resolved Major

March 23, 2026 - Started 9 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating an issue with our "contact support" webform. Submissions do not reach our ticketing system and no error message is displayed. While we investigate the issue, we ask Partners to submit support requests through Partner Portal. Eligible customers can submit support requests through eService portal. In urgent matters, please give us a call. Our contact numbers and opening hours are listed here: https://support.withsecure.com/en/support/contact-support/call-support

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Latest Updates ( sorted recent to last )

RESOLVED 9 days ago - at 03/23/2026 09:05AM

This incident has been solved.

INVESTIGATING 9 days ago - at 03/23/2026 05:34AM

We are investigating an issue with our "contact support" webform.
Submissions do not reach our ticketing system and no error message is displayed.
While we investigate the issue, we ask Partners to submit support requests through Partner Portal.
Eligible customers can submit support requests through eService portal.
In urgent matters, please give us a call.
Our contact numbers and opening hours are listed here: https://support.withsecure.com/en/support/contact-support/call-support

Latest WithSecure outages

WithSecure Elements might incorrectly show "Malware Protection disabled" after reboot - about 1 month ago

Contact Support form not working - about 1 month ago

Provisioning API is returning 503 Back-end server is at capacity error - about 2 months ago

WithSecure Elements portal: Profiles show incorrect settings and can not be saved - about 2 months ago

Contact Support form not working - 2 months ago

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