Outage in WithSecure

WithSecure Elements portal inaccessible

Resolved Major

October 20, 2025 - Started 5 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating an issue where WithSecure Elements portal is inaccessible. Please follow this incident for updates.

Components affected

WithSecure Portal WithSecure Backend WithSecure Portal WithSecure Elements Collaboration Protection WithSecure Portal

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 10/20/2025 10:38AM

The incident has been resolved, all services have recovered.

IDENTIFIED 5 months ago - at 10/20/2025 09:34AM

WithSecure services and portals are recovering.

We continue to work on fully restoring all services.

INVESTIGATING 5 months ago - at 10/20/2025 08:47AM

WithSecure Cloud Protection for Salesforce is impacted by the current outage as well.
Advanced Scanning & Large File Scanning as well as File Reputation lookups and backups are not working.
Small file & Url Scanning is working.

We continue working on the issue with the highest priority.

INVESTIGATING 5 months ago - at 10/20/2025 08:16AM

Currently login to WithSecure Elements Security Center is not possible. We are investigating whether this is related to wider issues with Amazon Web Services.

INVESTIGATING 5 months ago - at 10/20/2025 07:35AM

We are investigating an issue where WithSecure Elements portal is inaccessible.

Please follow this incident for updates.

Latest WithSecure outages

Contact Support form not working - 9 days ago

WithSecure Elements might incorrectly show "Malware Protection disabled" after reboot - about 1 month ago

Contact Support form not working - about 1 month ago

Provisioning API is returning 503 Back-end server is at capacity error - about 2 months ago

WithSecure Elements portal: Profiles show incorrect settings and can not be saved - about 2 months ago

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