Outage in WithSecure

WithSecure Partner Portal - Total Volume based ordering outage

Resolved Major

October 16, 2025 - Started 6 months ago - Lasted about 22 hours
Official incident page

Incident Report

We are experiencing an issue where Total Volume business model orders fail in WithSecure Partner Portal. The order appears to complete but no licenses are provisioned. The issue exclusively affects orders following the Total Volume model. We are working on resolving the issue. Please follow this incident for updates.

Components affected

WithSecure Ordering

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 10/17/2025 11:38AM

The issue has been resolved.

If you attempted to place a Total Volume order during the outage, please place a new order.

We apologize for the inconvenience caused by this outage.

IDENTIFIED 6 months ago - at 10/16/2025 05:11PM

We have identified the issue and deployed a fix. We are now verifying the effectiveness of the fix.

Most users should already see normal functionality, however issues remain for some users and we continue working on a solution.

INVESTIGATING 6 months ago - at 10/16/2025 02:22PM

We are experiencing an issue where Total Volume business model orders fail in WithSecure Partner Portal.
The order appears to complete but no licenses are provisioned.

The issue exclusively affects orders following the Total Volume model.

We are working on resolving the issue.

Please follow this incident for updates.

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