Need to monitor WithSecure outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including WithSecure, and never miss an outage again.
Start Free Trial
This incident has been resolved.
Microsoft has reduced our Bulk Complaint Level (BCL) score to 3 or less. We continue to monitor the situation.
Some invitation or alert emails sent from withsecure.com domain address (no-reply@withsecure.com) are considered as BULK emails in MS Exchange Online Protection / O365 filtering.
Microsoft EOP (Exchange Online Protection) is treating our device & user invitation emails as BULK with a BCL score of 7 which is the default threshold in Exchange Online Protection / O365 when these get quarantined to admin only quarantine (Not available for release in user managed quarantine view).
At least these WithSecure emails are affected:
-Account creation / password reset for WithSecure Elements
-Account creation for WithSecure Partner Portal
-Security Event alerts
-New Device Installations links for WithSecure Elements
Emails sent by WithSecure Elements Endpoint Detection and Response are not affected.
We recommend administrators to implement the workaround shared in our knowledge base if having this issue:
https://community.withsecure.com/en/kb/articles/29713-emails-sent-from-elements-portal-do-not-arrive-to-the-recipient-user-and-are-sent-to-spam-or-quarantined
We are working continuously with Microsoft to remediate the situation.
More information on Bulk complaint level (BCL) values is available at Microsoft:
https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/anti-spam-bulk-complaint-level-bcl-about?view=o365-worldwide
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4000 services available
Integrations with