Outage in Workato

OPA 2.10.2 and older connectivity issues

Resolved Major
July 26, 2023 - Started 9 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue affecting Workato OPA versions 2.10.2 and older. Customers might experience failures when connecting their agents. We will provide additional information as soon as it becomes available.
Components affected
Workato On-premise connectivity
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 07/26/2023 05:17PM

Workato platform has been restored to full functionality. An OPA restart may be required if your OPA is still unable to connect. If you continue to experience any issues, please contact Workato Support at support.workato.com.

MONITORING 9 months ago - at 07/26/2023 04:15PM

OPA connectivity was restored. We continue monitoring it.

IDENTIFIED 9 months ago - at 07/26/2023 04:09PM

We have identified the underlying cause of the incident. Our team has taken steps to resolve it and is seeing improvement. Running agents should reconnect automatically. Failed agents will need manual restart. We are continuing to monitor for any additional impact.

INVESTIGATING 9 months ago - at 07/26/2023 03:51PM

We are currently investigating an issue affecting Workato OPA versions 2.10.2 and older. Customers might experience failures when connecting their agents. We will provide additional information as soon as it becomes available.

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