Outage in Workspot

Workspot Agents and Enterprise Connectors failing to connect via the new URL after Control 18.2 update

Resolved Minor
April 20, 2024 - Started 13 days ago - Lasted 2 days
Official incident page

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Outage Details

Workspot Control was updated to 18.2 on April 20, 2024. Post update, Workspot observed that some Workspot Agents and Workspot Enterprise Connectors failed to connect to Control via the new https://control.us.workspot.com URL. This was presumably caused by firewalls blocking *.us.workspot.com. If this was happening to you, you might have seen the following symptoms: • Enterprise Connectors was showing as “Offline” in Workspot Control. • Non-persistent desktops were showing as “Offline” and were not able to be assigned to new users (ongoing sessions are unaffected). • Persistent desktops was showing as “Offline” but users were still connect to them. Workspot has remediated the issue observed after the 18.2 update and monitoring the environment. Please contact the Workspot Support for any questions.
Components affected
Workspot Cloud
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 04/22/2024 09:41PM

This incident has been resolved.

MONITORING 12 days ago - at 04/22/2024 04:20AM

We are continuing to monitor for any further issues.

MONITORING 13 days ago - at 04/20/2024 06:34PM

We are continuing to monitor for any further issues.

MONITORING 13 days ago - at 04/20/2024 06:25PM

Workspot Control was updated to 18.2 on April 20, 2024. Post update, Workspot observed that some Workspot Agents and Workspot Enterprise Connectors failed to connect to Control via the new https://control.us.workspot.com URL. This was presumably caused by firewalls blocking *.us.workspot.com.

If this was happening to you, you might have seen the following symptoms:
• Enterprise Connectors was showing as “Offline” in Workspot Control.
• Non-persistent desktops were showing as “Offline” and were not able to be assigned to new users (ongoing sessions are unaffected).
• Persistent desktops was showing as “Offline” but users were still connect to them.

Workspot has remediated the issue observed after the 18.2 update and monitoring the environment.

Please contact the Workspot Support for any questions.

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