Resolved Workspot Control Email Services Incident
Starting at 8:10AM PDT on May 19th, it was discovered that emails were not being delivered from the Workspot service due to a security update at our email provider. This impacted all emails from our service: device activations, First Time User onboarding, administrator activation, alerts and scheduled reports. We have tested a fix and will be updating our service at 4:30PM PDT today. At that time, there might be a slight delay in response to service requests, however we expect the service to be fully operational by 4:35PM PDT. Further updates will be forthcoming. If you have any questions or have issues other than what is described above, please open a Support Ticket through Workspot Control.
Resolved Incident Detected
Workspot has detected an incident with DNS resolving *.workspot.com services. You may see intermittent ability to connect to Control and API service. We are currently investigating and working to get the service up as soon as possible.
Resolved Control DNS Incident Detected
We are experiencing DNS issues at our 3rd party DNS service provider intermittently. Admins may not be able to login to Control and users may not be able to launch non-persistent Desktops or RD Pool Apps. We are working with our service provider. Next update will be at 1:00 AM UTC
Resolved Azure North America
Customers using Azure in North America may experience issues connecting to resources. See https://status.azure.com/en-us/status for more.
Resolved Zendesk Ticketing
We are experiencing issues with our 3rd party support ticketing provider Zendesk. You may receive a "page doesn't exist" error when trying to use the support link from within Control. All Workspot services are up and fully functional at this time, this issue only affects using the ticketing system to open a ticket with Workspot. If you need support during this time, please reach out to your CSPM or CSE.
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