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Resolved Azure Resource Manager - Issues with management and resource operations
Microsoft has determined that a subset of customers may be experiencing issues, timeouts, or failures for some service management operations for services leveraging Azure Resource Manager. This could also include issues with operations attempted to manage resources or resource groups. This could result in downstream impact to other Azure services that rely on Azure Resource Manager, and we are sending notifications for these downstream services via Azure Service Health. Microsoft has identified the issue with backend role instances leveraged by Azure Resource Manager. They are currently rolling back a recent deployment as a mitigation strategy. As the rollback continues to progress, some customers and downstream services will continue to see improvements through to full recovery. Workspot is actively monitoring the situation and will update this incident as events warrant.
Resolved Azure Active Directory - experience authentication issues when attempting to access Azure, Dynamics 365, and/or MIcrosoft 365.
Impact Statement: Starting at 12:11 UTC on Dec 16 2021, customers using Azure Active Directory or Microsoft account may experience authentication issues when attempting to access Azure, Dynamics 365, and/or Microsoft 365. Current Status: Microsoft is aware of this issue and is actively investigating. The next update will be provided in 60 minutes, or as events warrant. Please refer to https://status.azure.com/en-us/status. This message was last updated at 02:30 UTC on 16 December 2021. Please note the time in Microsoft's notification above might be incorrect.
Resolved Possible Incident at 08 DEC 2021, 02:00 AM UTC
This is a proactive notification about a possible future outage. We have been notified by AWS and its services providers that some systems are degraded. https://status.aws.amazon.com/ AWS and services providers are working to resolve this issue before 08DEC 2021, 02:00 AM UTC. If this issue is not resolved before 02:00 AM UTC, administrators will not be able to login to Control and end users will not be able to launch new non-persistent desktop sessions. Existing end user sessions will not be impacted, and end users will be able to launch persistent desktops. At 2pm PT AWS reported that they have begun mitigating the issue and are seeing significant recovery, but we wanted to give our customers as much of a heads up as soon as we possibly could so they could prepare accordingly. We will continue to update this status over the next few hours until resolution.
Resolved Latency within Azure noticed - Connectivity to VMs may be impacted
We are seeing reports and can confirm severe latency within Azure at this time. We have opened a SEV A ticket with MSFT and are working with them to resolve the issue. We are seeing very high RTT between regions currently. All Workspot Control functionality is normal. The impact being felt is in connecting to VMs, staying connected to VMs and slow responsiveness from VMs once in them. We will update you periodically as we receive more information from Azure.
Resolved Azure West US 2 Unhealthy Node Issue
Azure has notified us of a hardware issue in the West Us 2 region that may be impacting you. Starting at 20:54 UTC on 05 Oct 2021, you have been identified as a customer using Virtual Machines in West US 2 who may experience connection failures and increased network latency when attempting to access some Virtual Machines hosted in the region. Our monitoring has identified packet corruption between a network switch and server where your Virtual Machine(s) are deployed. We are removing the server in a degraded state from production to prevent additional deployments and further impact. Your Virtual Machine(s) remain operational, but potentially in a degraded state on the faulty hardware for 24 hours after this notification. Customers that stop then start their Virtual Machine within 24 hours of this notification will restart on healthy hardware. Virtual machines remaining on the node after 24 hours will be live migrated to a healthy node. What this means for you is that if your end users are experiencing a lot of latency in their connection or they are being disconnected/unable to connect to their VM Desktop as usual, then please use the redeploy action in the pools page in Control. This will move the VM Desktop to a new 'healthy' host/node. End users who are on the identified unhealthy host may not experience the issues described. Azure will automatically move those desktops to a healthy host at approximately 20:00 UTV (1pm PT) today, Wednesday 06OCT21. And exact time cannot be provided. If you have any questions, please feel free to reach out to your Customer Success Team member. Thanks, Workspot Support
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