Outage in Xandr

Partial Reporting Issues

Resolved Minor
April 04, 2024 - Started 28 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We identified UI/API report issues when attempting to pull data from: Video Analytics, Video Error Report, Key Value Analytics, Device Analytics, Audio Analytics, Video Inventory Availability - users might experience infinite loading or timeout errors:

  1. Component(s): Reporting, API Reporting
  2. Impact(s):
    • Video Analytics Report, Video Error Report, Key Value Analytics, Device Analytics, Audio Analytics, Video Inventory Availability
  3. Not Impacted:
    • Ad Serving
    • Bidding
    • UI
    • API
    • All other types of reports are working properly
  4. Geolocation(s): Global (Global)

Status: Our engineers are actively working towards a resolution, and we will provide an update as soon as possible. Thank you for your patience.

Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 04/04/2024 03:34PM

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

MONITORING 28 days ago - at 04/04/2024 12:43PM

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.

IDENTIFIED 28 days ago - at 04/04/2024 12:16PM

We identified UI/API report issues when attempting to pull data from: Video Analytics, Video Error Report, Key Value Analytics, Device Analytics, Audio Analytics, Video Inventory Availability - users might experience infinite loading or timeout errors: Component(s): Reporting, API Reporting Impact(s): Video Analytics Report, Video Error Report, Key Value Analytics, Device Analytics, Audio Analytics, Video Inventory Availability Not Impacted: Ad Serving Bidding UI API All other types of reports are working properly Geolocation(s): Global (Global) Status: Our engineers are actively working towards a resolution, and we will provide an update as soon as possible. Thank you for your patience.

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