Minor · about 1 month ago · lasted about 4 hours
We are currently investigating this issue.
Major · about 1 month ago · lasted about 1 hour
Dear Customer, We have detected issues in the following services: Virtual Account - Partial outage in creating payment and completing payment. - You may receive 5xx error response from Virtual Account Payment creation requests. - You may experience delay in receiving completed payment callback We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Reroute payment to different channels if possible. We apologize for the inconvenience. Sincerely, Xendit customer service
Minor · 3 months ago · lasted about 1 hour
Dear Customers, We are currently facing issue with our money in callback system We already identified the issue and working on the fix. Impact: - All callback for virtual account product sent twice to your system - No double deposit for virtual account payment We suggest you to do the following action - Audit your virtual account callback from 2 PM GMT+7 We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at firstname.lastname@example.org Thank you for your understanding and cooperation. Regards, Xendit Customer Support
Minor · 3 months ago · lasted about 15 hours
Dear customers, We are noticing a degraded experience / delay in payment processing as follow: - Virtual Account creation for some banks will be PENDING - Alfamart creation from Checkout/Invoice will be PENDING Our teams are investigating the issue
Major · 4 months ago · lasted about 1 hour
Dear Merchants, We detected intermittent system disruption with one of our partners starting at 16:07. We are currently in the process of investigating and coordinating with our partner to solve this issue and will keep this page updated as we learn more and restore this service. Impact : - VA Create and Update will intermittently fail - VA Created during this time cannot be paid
Major · 4 months ago · lasted about 2 hours
Dear customers, We are detecting issues to deliver webhook to your URLs Payments are completed, but webhook delivery to your URLs might be delayed Our team is in all hands to investigating the issue
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