Outage in Xendit

Production DEV mode - Subscription services not available

Resolved Minor
August 09, 2023 - Started 9 months ago - Lasted 39 minutes
Official incident page

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Outage Details

Dear Customer, We have detected an issue on our subscription products in production DEVELOPMENT environment. The subscription services in DEV mode of production may not be accessible during this period. Impact to customers operation: Customers may not be able to access the subscription products in PRODUCTION DEV mode. We apologize for any inconvenience it may caused to you and thank you for your patience. If you need further assistance, please reach us at help@xendit.co. Thank you for your understanding and cooperation. Regards, Xendit Customer Support
Components affected
Xendit Recurring Payments
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/09/2023 04:44AM

Dear Customer,

The subscription services in production development mode is fully operation now.

We apologize for any inconvenience it may caused to you. If you need further assistance, please reach us at help@xendit.co

Thank you for your understanding and cooperation.

Sincerely,
Xendit customer service

IDENTIFIED 9 months ago - at 08/09/2023 04:19AM

We are continuing to work on a fix for this issue.

IDENTIFIED 9 months ago - at 08/09/2023 04:16AM

Dear Customer,

We have detected an issue on our subscription products in production DEVELOPMENT environment. The subscription services in DEV mode of production may not be accessible during this period.

Impact to customers operation:

Customers may not be able to access the subscription products in PRODUCTION DEV mode.

We apologize for any inconvenience it may caused to you and thank you for your patience.

If you need further assistance, please reach us at help@xendit.co. Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support

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