Outage in Xendit
EWALLET GCASH Disruption
Resolved MinorIncident Report
Dear Valued Customers,
We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 4.40% of requests in the last 10 minutes have been affected
- First triggered at: 2023-10-23 10:13:43+08:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 10/23/2023 01:51PM
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
IDENTIFIED
over 2 years ago - at 10/23/2023 08:30AM
Dear Customer,
The Gcash app is experiencing issues with the web payment, hence payments using Gcash e-wallet will be disrupted until the issue is resolved.
We are working with Gcash team to resolve the issue and will keep this page updated with the progress.
We apologize for any inconvenience it may caused to you. If you need further assistance with the issue, please reach us at help@xendit.ph
Sincerely,
Xendit customer service
IDENTIFIED
over 2 years ago - at 10/23/2023 02:16AM
Dear Valued Customers,
We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 4.40% of requests in the last 10 minutes have been affected
- First triggered at: 2023-10-23 10:13:43+08:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
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