Outage in Xendit

Issue with ShopeePay Ewallet Redirection on Mobile

Resolved Major
April 09, 2024 - Started 30 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Dear merchants, We have confirmed with our partner ShopeePay that there is an issue with redirection in the ShopeePay JumpApp URL. Affected end customers will be redirected to their mobile devices App store instead of being redirected to the ShopeePay Payment page. Please be advised to use an alternate payment method in the meantime while ShopeePay works on fixing this issue. Best Regards, Xendit Team.
Components affected
Xendit Shopeepay
Latest Updates ( sorted recent to last )
RESOLVED 30 days ago - at 04/09/2024 09:20AM

This issue has been resolved by our partner

IDENTIFIED 30 days ago - at 04/09/2024 07:13AM

Dear merchants,

We have confirmed with our partner ShopeePay that there is an issue with redirection in the ShopeePay JumpApp URL.
Affected end customers will be redirected to their mobile devices App store instead of being redirected to the ShopeePay Payment page.

Please be advised to use an alternate payment method in the meantime while ShopeePay works on fixing this issue.

Best Regards,
Xendit Team.

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