Outage in Xero

Xero HQ - changes to client access are delayed

Resolved Minor
February 14, 2024 - Started 3 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We’re currently aware that Practices that have made client access changes in Xero HQ are experiencing a delay in these changes being made. Our team has identified the cause of this issue and are in the process of implementing a fix. We apologise for the inconvenience. Status Last Reviewed: 2.02am UTC
Components affected
Xero HQ
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/15/2024 03:34AM

Our team has resolved the issue that was causing delays to client access changes in XeroHQ. This issue was caused due to a higher than normal amount of requests to our system which resulted in the delay to client access changes.
We apologise for any inconvenience this has caused.

IDENTIFIED 3 months ago - at 02/14/2024 09:08PM

We’re currently aware that Practices that have made client access changes in Xero HQ are experiencing a delay in these changes being made.

Our team has identified the cause of this issue and are in the process of implementing a fix.

We apologise for the inconvenience.

Status Last Reviewed: 2.02am UTC

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