Outage in YCharts

Missing NAVs and prices for a subset of ETFs and Mutual Funds

Resolved Minor
February 09, 2024 - Started 3 months ago - Lasted about 8 hours
Official incident page

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Outage Details

We are experiencing delays in updating the performance calculations for certain ETFs and Mutual Funds for 2/8/24, due to a late receipt of close prices and NAV from our data provider. This also affects Model Portfolios holding these Funds. Our team is actively working on a resolution, and we will keep you informed on our progress. We apologize for any inconvenience this may cause and thank you for your patience. We will add another update when we have one. Best, YCharts Team
Components affected
YCharts Application
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/09/2024 10:45PM

We resolved the issue impacting end of day values and performance calculations for select Funds, including Model Portfolios that hold these securities.

We apologize for the inconvenience this caused you.

Best,
YCharts Team

IDENTIFIED 3 months ago - at 02/09/2024 08:23PM

The issue has been identified by our upstream data partner and we are working closely with them to backfill NAV and price data for those affected securities.

After we implement the fix, we will conduct rounds of testing and reviews. We do not have a timeline yet but we will continue to provide periodic updates.

INVESTIGATING 3 months ago - at 02/09/2024 03:11PM

We are experiencing delays in updating the performance calculations for certain ETFs and Mutual Funds for 2/8/24, due to a late receipt of close prices and NAV from our data provider. This also affects Model Portfolios holding these Funds.

Our team is actively working on a resolution, and we will keep you informed on our progress. We apologize for any inconvenience this may cause and thank you for your patience. We will add another update when we have one.

Best,
YCharts Team

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