Incident in Yesware, Inc
over 1 year ago

Yesware is unable to connect to my inbox

Resolved Minor
Many Yesware GMail users are reporting that they are receiving an error that Yesware is unable to connect to their inbox. Yesware is currently investigating with the highest priority and updates will be provided as they become available.
Updates ( sorted recent to last )
RESOLVED at 10/08/2020 11:48AM

The issue where some GMail users were receiving an error that Yesware could not connect to their inbox has been resolved. If you continue to receive that error, please take the steps below and do not hesitate to reach out to us at [email protected] if there are any questions. **In Chrome** 1) Open a new tab and enter chrome://extensions into the address bar. 2) Find Yesware on the list and click the trash can next to it. 3) Refresh Gmail. 4) Visit www.yesware.com/install to reinstall for Gmail.

MONITORING at 10/08/2020 10:39AM

Yesware has identified and resolved the issue some GMail users were experiencing where Yesware could not connect to their inbox. If you continue to receive that error, please take the steps below which should resolve. **For Chrome** 1) Open a new tab and enter chrome://extensions into the address bar. 2) Find Yesware on the list and click the trash can next to it. 3) Refresh Gmail. 4) Visit www.yesware.com/install to reinstall for Gmail. If there are any questions and/or we may be of assistance in completing the steps above, please do not hesitate to reach out to us at [email protected] We apologize for the inconvenience.

INVESTIGATING at 10/08/2020 10:29AM

Many Yesware GMail users are reporting that they are receiving an error that Yesware is unable to connect to their inbox. Yesware is currently investigating with the highest priority and updates will be provided as they become available.

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