Outage in Yext

Reviews Partially Unavailable in Customer Portal

Resolved Minor
April 18, 2024 - Started 14 days ago - Lasted about 12 hours
Official incident page

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Outage Details

We are investigating reports that a subset of reviews are missing from the Customer Portal
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 04/19/2024 02:45AM

This incident has been resolved.

MONITORING 14 days ago - at 04/18/2024 10:17PM

All reviews and review responses should once again be available within the Customer Portal and API. We will continue to monitor the results to ensure that this issue is fully resolved.

IDENTIFIED 14 days ago - at 04/18/2024 09:06PM

We have identified a remaining issue. While all reviews are once again available in the Customer Portal and API, recent responses on a subset of reviews remain unavailable. We are actively working on repopulating all missing review response data, and will provide periodic updates on our progress.

MONITORING 14 days ago - at 04/18/2024 06:25PM

A fix has been implemented. All reviews should once again be available within the Customer Portal and API. We will continue to monitor these systems to ensure that this issue is fully resolved.

IDENTIFIED 14 days ago - at 04/18/2024 02:53PM

We have identified the issue and a fix is being implemented. The impact is limited to the display of review information in the Customer Portal and API. We will be working on repopulating all review data that is currently missing, and provide periodic updates on our progress.

INVESTIGATING 14 days ago - at 04/18/2024 02:22PM

We are investigating reports that a subset of reviews are missing from the Customer Portal

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