Outage in Zai

BPay delays and PayTo instability

Resolved Minor
February 08, 2023 - Started about 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

Issues with downstream providers yesterday have disrupted regular delivery of BPay batch files, which will result in processing delays. We'll advise as soon as processing recommences, along with revised timelines. Some instability with PayTo services is also still being observed, and we are working with our partners to identify and rectify the underlying issue as soon as possible.
Components affected
Zai Batch
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 02/08/2023 06:00AM

This incident has been resolved.

MONITORING about 1 year ago - at 02/08/2023 04:25AM

PayTo stability has been restored.

BPay payments processing is still impeded, we are working with partners to resolve this ASAP.

INVESTIGATING about 1 year ago - at 02/08/2023 12:11AM

Issues with downstream providers yesterday have disrupted regular delivery of BPay batch files, which will result in processing delays. We'll advise as soon as processing recommences, along with revised timelines.

Some instability with PayTo services is also still being observed, and we are working with our partners to identify and rectify the underlying issue as soon as possible.

Latest Zai outages

Investigating issues with Batch Payments - 23 days ago
Investigating issues with Prelive APIs - 24 days ago
Delay in processing some BPay Payouts - about 2 months ago
Investigating issues with Pre-Live APIs - 3 months ago
Investigating issues with Production APIs - 4 months ago

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