Number of Incidents
0 outages
Since last incident
93 days
Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including Zai.
Minor · 3 months ago · lasted about 16 hours
Intermittent errors with Make Payment calls
We're seeing some instability with a 3rd party provider, resulting in intermittent errors with Make Payment calls. Zai is monitoring the situation closely, and will provide further updates here as they become available.
Minor · 3 months ago · lasted 37 minutes
Intermittent errors with Make Payment calls
We're seeing some instability with a 3rd party provider, resulting in intermittent errors with Make Payment calls. Zai is monitoring the situation closely, and will provide further updates here as they become available.
Minor · 3 months ago · lasted 32 minutes
Processing for one of our Batch Files has been delayed, and is being processed now. No debits have been affected, however credits in this batch will transition into bank_processing more slowly than usual. Final approval time for all transactions will not be impacted.
Minor · 5 months ago · lasted about 22 hours
We've identified an issue with an upstream provider, intermittently causing payment failures. We are working with the provider as a matter of priority, and will provide further updates as they become available.
Minor · 5 months ago · lasted about 7 hours
Potential issue with upstream provider
We've been alerted to a possible issue with an upstream provider, potentially causing issues with card account creation. We are monitoring the situation closely, and will provide further updates as they become available.
Minor · 5 months ago · lasted 29 minutes
Processing for one of our Batch Files has been delayed, and is being processed now. No debits have been affected, however credits in this batch will transition into bank_processing more slowly than usual. Final approval time for all transactions will not be impacted.
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