Is Zai Down?

Zai status is operational

 
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Latest Zai Official Outages

We continuously monitor the official Zai status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Zai outages.

0 Outages in the last 7 days
0 Outages in the last 30 days
33 Days since last incident

Minor Resolved · about 1 month ago · lasted 3 days

Investigating issues with Batch Payments

While our services remain available, we’re investigating delays being experienced around DE Payouts. We apologise for any inconvenience and will post further updates as they become available.

Minor Resolved · about 2 months ago · lasted about 6 hours

BPay delays and PayTo instability

Issues with downstream providers yesterday have disrupted regular delivery of BPay batch files, which will result in processing delays. We'll advise as soon as processing recommences, along with revised timelines. Some instability with PayTo services is also still being observed, and we are working with our partners to identify and rectify the underlying issue as soon as possible.

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Minor Resolved · about 2 months ago · lasted about 17 hours

Potential disruptions

We've been advised of some system instability in downstream services, potentially resulting in delays to payments or intermittent errors. Our team is monitoring all our systems closely, and will respond to any issues on priority as required. Updates will to be provided here if and as the situation develops.

Minor Resolved · 2 months ago · lasted about 21 hours

Temporary disruption to webhooks/callbacks

Zai has identified a disruption to our webhooks/callbacks service on Tue 10th Jan, between 5:30pm and 12:30am. While no payments were adversely affected and our API remained fully operational, this lack of notifications may have caused our customers' systems to incorrectly reflect payment statuses. To address this gap, we will be replaying all webhook/callback notifications missed during this window TODAY at 5:00pm AEST. Please reach out to your Zai Account Manager as a matter of urgency if you have any concerns with this response, and we will endeavour to tailor remediation actions to your specific requirements. Replay activities are likely to take several hours, and further updates will be posted here as appropriate throughout the process.

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Minor Resolved · 5 months ago · lasted about 1 hour

Delayed processing of Batch Payments

We’re currently investigating a potential service interruption with our Batch Payments. We apologise for any inconvenience and will provide more updates as they become available.

Minor Resolved · 5 months ago · lasted about 2 hours

Investigating issues with Batch Payments

We’re currently investigating a potential service interruption with our Batch Payments. We apologise for any inconvenience and will provide more updates as they become available.

Minor Resolved · 6 months ago · lasted about 3 hours

Investigating issues with Production APIs

We’re currently investigating a potential service interruption with our Production APIs. We apologise for any inconvenience and will provide more updates as they become available.

Zai problems reported by users

User-reported problems for Zai in the last 12 hours. It's a collection of user reports from different sources.

Zai Components Status

Check the current status of the components

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What is Zai?

Collect, refund, disburse & reconcile online payments with API automation to simplify complex payment flows. Pay & get paid instantly for operational efficiency.

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Frequently Asked Questions

Is Zai down right now? What is Zai current status?
Zai seems to be up and running. We've updated the status 5 minutes ago.
Was Zai down today?
Zai is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Zai, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check on the top of the page if there are any reported problems by other users.
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Zai outage? How can I monitor Zai?
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