Is Zai Down?
Zai status is operational
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Latest Zai Official Outages
We continuously monitor the official Zai status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Zai outages.
Minor Resolved · about 1 month ago · lasted 3 days
Investigating issues with Batch Payments
While our services remain available, we’re investigating delays being experienced around DE Payouts. We apologise for any inconvenience and will post further updates as they become available.
Minor Resolved · about 2 months ago · lasted about 6 hours
BPay delays and PayTo instability
Issues with downstream providers yesterday have disrupted regular delivery of BPay batch files, which will result in processing delays. We'll advise as soon as processing recommences, along with revised timelines. Some instability with PayTo services is also still being observed, and we are working with our partners to identify and rectify the underlying issue as soon as possible.
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Minor Resolved · about 2 months ago · lasted about 17 hours
We've been advised of some system instability in downstream services, potentially resulting in delays to payments or intermittent errors. Our team is monitoring all our systems closely, and will respond to any issues on priority as required. Updates will to be provided here if and as the situation develops.
Minor Resolved · 2 months ago · lasted about 21 hours
Temporary disruption to webhooks/callbacks
Zai has identified a disruption to our webhooks/callbacks service on Tue 10th Jan, between 5:30pm and 12:30am. While no payments were adversely affected and our API remained fully operational, this lack of notifications may have caused our customers' systems to incorrectly reflect payment statuses. To address this gap, we will be replaying all webhook/callback notifications missed during this window TODAY at 5:00pm AEST. Please reach out to your Zai Account Manager as a matter of urgency if you have any concerns with this response, and we will endeavour to tailor remediation actions to your specific requirements. Replay activities are likely to take several hours, and further updates will be posted here as appropriate throughout the process.
Minor Resolved · 5 months ago · lasted about 1 hour
Delayed processing of Batch Payments
We’re currently investigating a potential service interruption with our Batch Payments. We apologise for any inconvenience and will provide more updates as they become available.
Minor Resolved · 5 months ago · lasted about 2 hours
Investigating issues with Batch Payments
We’re currently investigating a potential service interruption with our Batch Payments. We apologise for any inconvenience and will provide more updates as they become available.
Minor Resolved · 6 months ago · lasted about 3 hours
Investigating issues with Production APIs
We’re currently investigating a potential service interruption with our Production APIs. We apologise for any inconvenience and will provide more updates as they become available.
Zai problems reported by users
User-reported problems for Zai in the last 12 hours. It's a collection of user reports from different sources.
Zai Components Status
Check the current status of the components
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What is Zai?
Collect, refund, disburse & reconcile online payments with API automation to simplify complex payment flows. Pay & get paid instantly for operational efficiency.
Quickly identify and address dependencies outages
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
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Frequently Asked Questions
- Is Zai down right now? What is Zai current status?
- Zai seems to be up and running. We've updated the status 5 minutes ago.
- Was Zai down today?
- Zai is up and running now. In the last 24 hours there was 0 outages.
- I'm having issues with Zai, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check on the top of the page if there are any reported problems by other users.
- Having problems with Zai and need support?
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- Find their support at their official website.
- Find their support contact at their official status page.
- Zai outage? How can I monitor Zai?
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- Subscribe (if possible) to updates on the official status page
- Create an account in IsDown. Start monitoring Zai and get alerts in real-time when Zai has outages.
- Why use IsDown instead of Zai status page?
- IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
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- You can go to the Billing section in your account and choose one of the plans. We have monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
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- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
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