Outage in Zai

Investigating issues with Production APIs

Resolved Minor
January 29, 2025 - Started 9 months ago - Lasted about 1 hour
Official incident page

Incident Report

We’re currently investigating a potential service interruption with our Production APIs. We apologise for any inconvenience and will provide more updates as they become available. This is an intermittent issue causing Virtual Account and PayId registration failures.
Components affected
Zai API
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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 01/29/2025 10:56PM

This incident has been resolved.

IDENTIFIED 9 months ago - at 01/29/2025 10:03PM

We’re currently investigating a potential service interruption with our Production APIs. We apologise for any inconvenience and will provide more updates as they become available.

This is an intermittent issue causing Virtual Account and PayId registration failures.

Latest Zai outages

Partial Degradation - Card Payments - about 2 months ago
Partial Degradation - Card Payments - about 2 months ago
Investigating issues with Production APIs - 3 months ago
Investigating issues with the Dashboard and Supplementary Data API endpoint - 3 months ago
Investigating issues with Production APIs - 6 months ago

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