Outage in Zai

Potential card payment processing latency

Resolved Minor
November 25, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

Our upstream Cards processing provider has informed us of an incident causing potential latency to Cards transactions. We are working closely with our upstream provider to monitor their resolution of this issue. We will provide an update in 1 hour, or as soon as we have more information to share.
Components affected
Zai Cards

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/26/2025 12:26AM

Our upstream cards processing provider has informed us that the network latency issues they were experiencing have now been resolved and cards processing should be restored to normal.
Zai will continue to closely monitor for any recurrence.
We apologise for the impact this may have caused.

INVESTIGATING about 2 months ago - at 11/26/2025 12:19AM

Our upstream cards processing provider has confirmed they are still working on their network issue, which may cause transaction latency, declines, or errors.
We will continue to monitor their resolution of this incident and provide an update within the next 90 minutes, or as soon as we have updates to share.
We apologise again for the impact this may cause.

INVESTIGATING about 2 months ago - at 11/25/2025 11:16PM

Our upstream Cards processing provider has informed us of an incident causing potential latency to Cards transactions.

We are working closely with our upstream provider to monitor their resolution of this issue.

We will provide an update in 1 hour, or as soon as we have more information to share.

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