Outage in Zai
Partial Degradation - Card Payments
Resolved MinorIncident Report
Zai Engineers have detected a recurrence of the upstream card payment issue. While not all transactions are impacted, some errors may again be experienced when using the make_payment and charges endpoints.
Our team is in contact with our upstream provider to prioritise resolution of this issue. We’ll continue to share updates as soon as more information is available.
Thank you for bearing with us as we work through this recurrence.
Components affected
Zai CardsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 9 hours ago - at 09/22/2026 05:22AM
Our upstream provider has resolved the card payment incident. The make_payment, charges and card account creation endpoints are now operating normally, and we are no longer seeing elevated errors.
We will continue to monitor the service closely. Thank you for your patience while this was resolved.
MONITORING
about 9 hours ago - at 09/22/2026 04:57AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 11 hours ago - at 09/22/2026 02:56AM
Zai Engineers have detected a recurrence of the upstream card payment issue. While not all transactions are impacted, some errors may again be experienced when using the make_payment and charges endpoints.
Our team is in contact with our upstream provider to prioritise resolution of this issue. We’ll continue to share updates as soon as more information is available.
Thank you for bearing with us as we work through this recurrence.
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