Outage in Zai
Card Payments and Tokenisation Issue (Resolved)
Resolved MinorIncident Report
Overnight, we experienced a temporary issue with card tokenisation services of an upstream provider. This caused some card payments and card storage attempts to fail between 10:42pm Sunday 3 May and approximately 12:15am Monday 4 May.
The issue has now been resolved and services are operating normally.
• You can safely retry any card card storage requests that were affected.
• Our technical teams are currently verifying the status of payments processed during this incident and we’ll provide further guidance on next steps regarding payment retries as soon as possible.
We’re sorry for this disruption and appreciate your understanding.
Components affected
Zai CardsTrusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 05/04/2026 03:19AM
Payments processed during this incident have now been verified by our team. If possible, it is safe to retry any payments that were declined during this period.
MONITORING
5 days ago - at 05/04/2026 12:18AM
Overnight, we experienced a temporary issue with card tokenisation services of an upstream provider. This caused some card payments and card storage attempts to fail between 10:42pm Sunday 3 May and approximately 12:15am Monday 4 May.
The issue has now been resolved and services are operating normally.
• You can safely retry any card card storage requests that were affected.
• Our technical teams are currently verifying the status of payments processed during this incident and we’ll provide further guidance on next steps regarding payment retries as soon as possible.
We’re sorry for this disruption and appreciate your understanding.
Latest Zai outages
Partial BPAY Settlement Processing Delay - 22 days ago
Potential Issue with AMEX Authorisations - about 2 months ago
Investigating issues with PayTo APIs - about 2 months ago
Potential card payment processing latency - 5 months ago
Partial Degradation - Card Payments - 8 months ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
