Outage in Zai

Zai Dashboard Unavailable

Resolved Minor

August 25, 2026 - Started about 19 hours ago - Lasted 39 minutes
Official incident page

Incident Report

We are currently experiencing an issue where the Zai Dashboard https://dashboard.hellozai.com is inaccessible. Users may be unable to log in or view account data through the portal at this time. Current Actions: Our engineering team has identified the issue and is actively working on a resolution. We will provide updates as more information becomes available. Next Update: Within [30/60] minutes or upon resolution. We apologise for any inconvenience this may cause and appreciate your patience while we work to restore full service.

Components affected

Zai Dashboard

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Latest Updates ( sorted recent to last )

RESOLVED about 19 hours ago - at 08/25/2026 11:52PM

This incident has been resolved.

INVESTIGATING about 19 hours ago - at 08/25/2026 11:35PM

We are currently experiencing an issue where the Zai Dashboard https://dashboard.hellozai.com is inaccessible. Users may be unable to log in or view account data through the portal at this time.

Current Actions:
Our engineering team has identified the issue and is actively working on a resolution. We will provide updates as more information becomes available.

Next Update: Within [30/60] minutes or upon resolution.

We apologise for any inconvenience this may cause and appreciate your patience while we work to restore full service.

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