Zai status updated
Zai is working normally
Number of user-reported issues for Zai over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
See where Zai users are reporting performance issues or even downtime. The map shows recent reports from around the world.
Zai Outages MapSee what users are saying about Zai issues that impacted them and how they are affected by the outage.
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In the last 90 days, Zai had 1 incident with a median duration of 1 hour 26 minutes.
Incidents
Major Outages
Minor Incidents
Median Resolution
IsDown has tracked 133 incidents since started monitoring Zai status in March 2021. We collect data from 5420+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Zai outages and also issues that we're started by a spike in crowdsource reports.
| Title | Started At | Duration |
|---|---|---|
|
Our upstream Cards processing provider has informed us of an incident causing potential latency t...
|
Nov 25, 2025 at 11:16 PM UTC
|
about 1 hour |
|
Zai Engineers have detected a recurrence of the upstream card payment issue experienced on Friday...
|
Aug 31, 2025 at 10:33 PM UTC
|
3 days |
|
We are currently experiencing a partial issue with card payments. While not all transactions are ...
|
Aug 29, 2025 at 12:41 AM UTC
|
about 7 hours |
|
We’re currently experiencing performance issues with our Production APIs. Our team is working to ...
|
Jul 17, 2025 at 03:44 AM UTC
|
40 minutes |
|
We’re currently investigating issues with our Dashboard and Supplementary Data API endpoint. We a...
|
Jul 06, 2025 at 10:40 AM UTC
|
about 13 hours |
|
We’re currently investigating a service interruption with our Production API specifically in crea...
|
Apr 28, 2025 at 03:16 AM UTC
|
about 3 hours |
|
We’re currently investigating a potential service interruption with our Card Payments. Some propo...
|
Mar 02, 2025 at 10:02 PM UTC
|
about 2 hours |
|
We’re currently investigating a potential service interruption with our Production APIs. We apolo...
|
Jan 29, 2025 at 10:03 PM UTC
|
about 1 hour |
|
We’re currently investigating a potential service interruption with our Production APIs. We apolo...
|
Jan 08, 2025 at 05:32 AM UTC
|
about 17 hours |
|
Connectivity issues with our upstream partner are again causing disruption to our Virtual Account...
|
Nov 21, 2024 at 07:13 AM UTC
|
about 1 hour |
IsDown aggregates scheduled maintenances for Zai. Currently, there are 3 more maintenances scheduled.
Scheduled for January 29, 2026 at 12:00 PM EST · until 04:00 PM EST
Our upstream provider will be performing scheduled maintenance on: Maintenance window: January 30, 2026 04:00 - 08:00 AEDT Duration: 4 hours Impact: Card transactions will be unavailable in the sandbox/prelive environment during this period. We...
Scheduled for January 31, 2026 at 08:00 AM EST · until 03:00 PM EST
We will be undergoing scheduled maintenance during this time.
Scheduled for February 07, 2026 at 08:00 AM EST · until 03:00 PM EST
AP+ will be performing scheduled maintenance during the timeframe below: Environment: Production Start Date & Time: Sunday 08/02/2026 00:00 AEDT End Date & Time: Sunday 08/02/2026 07:00 AEDT During this window, the following APIs may experience ...
Check the current status of the 4 components, services, or regions being monitored for Zai.
| Component | Status |
|---|---|
| API | OK |
| Dashboard | OK |
| Integration Tools | OK |
| Payment Processing | OK |
IsDown has maintained continuous monitoring of Zai, a Payment Processing solution, since March 2021. Our database contains 133 documented incidents from the past 5 years, giving us deep insight into Zai's reliability patterns and typical resolution times. We parse Zai's official status page across all 9 components and 4 groups, interpreting statuses like operational, degraded performance, partial outage, and major outage to deliver precise uptime metrics and targeted notifications.
When Zai experiences issues, you need accurate information fast. IsDown combines official status page data with user-reported issues, giving you early detection when vendors are slow to acknowledge problems, plus verified incident details once they do. You get affected components, severity levels, and real-time resolution updates from both sources.
Engineering and operations teams rely on IsDown to monitor Zai and receive verified outage alerts. Get instant notifications through Slack, Teams, PagerDuty, or 20+ other integrations.
Every few minutes we check the status page of Zai (and 5,420+ other services) for issues. We collect the status and outage information across all 9 Zai components. We also monitor user reports alongside official sources. Since vendors often take time to report incidents, monitoring user reports helps us alert you early.
Not only will you get notified, but IsDown offers notification filters so you can choose which issues you want to be alerted about. This way you avoid getting all incidents from Zai and other services, focusing only on those affecting your business.
IsDown checks Zai official status page for major/minor outages or downtimes. A major outage is when Zai experiences a critical issue that severely affects one or more services/regions. A minor incident is when Zai experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Zai outage, we send you an alert and update your dashboard and status page.
Zai and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
IsDown collects all information from the outages published in Zai status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Zai publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Zai and all their 9 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Our tool was built to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Zai but also 5,421 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.
Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird's-eye view and share it with your team.
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Not only will you get notified, but IsDown offers notification filters so you can choose which issues you want to be notified about. This way you avoid getting all incidents from Zai and other services.
Start Monitoring for Free
IsDown integrates with 20+ tools. Connect the status of Zai and 5,420 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.
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Create a status page that can easily be accessed by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Zai down?'
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Need similar to Downdetector Zai alerts? IsDown might be the solution for you. While Downdetector relies on user-submitted reports to detect Zai outages, IsDown monitors Zai's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:
| Features |
|
Downdetector |
|---|---|---|
| Official Zai status page monitoring with real-time incident details. | ||
| Monitor 5,420+ services including Zai in a single dashboard. | ||
| Instant Zai outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
| Combined monitoring of Zai official status and user-reported issues. | ||
| Maintenance feed for Zai | ||
| Granular alerts filtering by Zai components and regions. |
14-day free trial • No credit card required
Zai isn't down. You can check Zai status and incident details on the top of the page. IsDown continuously monitors Zai official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Zai is currently operational. You can check Zai status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Zai being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Zai official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Zai last outage was on November 25, 2025 with the title "Potential card payment processing latency"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Zai and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Zai is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Zai's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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