Outage in Zai

Potential Issue with AMEX Authorisations

Resolved Minor

March 12, 2026 - Started 6 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating a potential issue affecting an upstream provider's processing of American Express payment authorisations.

Components affected

Zai Cards

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 03/12/2026 07:42AM

The latest instance of this error was detected at ~3:05pm AEDT.

Our ongoing monitoring confirms no further impact from this earlier upstream interruption to American Express transactions.

MONITORING 6 days ago - at 03/12/2026 04:54AM

The issue has been resolved and service has been restored. Our teams are continuing to monitor closely to ensure ongoing stability.

During the incident, American Express payment authorizations were impacted. Customers attempting to process payments with American Express cards may have experienced failed payment attempts.

We recommend retrying any failed transactions. Our team is reviewing the status of affected payments, and if we identify cases requiring further action, we will contact the relevant customers directly.

We apologize for the inconvenience and appreciate your patience while we worked to restore service.

INVESTIGATING 6 days ago - at 03/12/2026 03:41AM

We are currently investigating a potential issue affecting an upstream provider's processing of American Express payment authorisations.

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