Outage in Zai

Investigating issues with Production APIs

Resolved Minor

January 08, 2025 - Started 2 months ago - Lasted about 17 hours
Official incident page

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Outage Details

We’re currently investigating a potential service interruption with our Production APIs. We apologise for any inconvenience and will provide more updates as they become available. This is specifically impacting registrations of new PayIds and Virtual Accounts.

Components affected

Zai API

Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 01/08/2025 10:16PM

This incident was due to a 3rd party integration and was resolved by the 3rd party.

INVESTIGATING 2 months ago - at 01/08/2025 05:32AM

We’re currently investigating a potential service interruption with our Production APIs. We apologise for any inconvenience and will provide more updates as they become available.

This is specifically impacting registrations of new PayIds and Virtual Accounts.

Latest Zai outages

Investigating issues with Card Payments - 9 days ago

Investigating issues with Production APIs - about 1 month ago

Virtual Accounts registration disruption - 4 months ago

Direct Entry Batch and Settlement Processing Delays - 5 months ago

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