Outage in Zai

Investigating issues with Production APIs

Resolved Minor
April 28, 2025 - Started 5 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We’re currently investigating a service interruption with our Production API specifically in creation of new Virtual Accounts causing an increased rate of activation failure statuses. As we investigate please note that any Virtual Account creations that fail activation can be retried. We apologise for any inconvenience and will provide more updates as they become available.
Components affected
Zai API
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 04/28/2025 06:04AM

This incident has been resolved.

INVESTIGATING 5 days ago - at 04/28/2025 03:16AM

We’re currently investigating a service interruption with our Production API specifically in creation of new Virtual Accounts causing an increased rate of activation failure statuses. As we investigate please note that any Virtual Account creations that fail activation can be retried. We apologise for any inconvenience and will provide more updates as they become available.

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