Outage in Zai
Investigating issues with Production APIs
Resolved MinorIncident Report
We’re currently investigating a service interruption with our Production API specifically in creation of new Virtual Accounts causing an increased rate of activation failure statuses. As we investigate please note that any Virtual Account creations that fail activation can be retried. We apologise for any inconvenience and will provide more updates as they become available.
Components affected
Zai API
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 04/28/2025 06:04AM
This incident has been resolved.
INVESTIGATING
6 months ago - at 04/28/2025 03:16AM
We’re currently investigating a service interruption with our Production API specifically in creation of new Virtual Accounts causing an increased rate of activation failure statuses. As we investigate please note that any Virtual Account creations that fail activation can be retried. We apologise for any inconvenience and will provide more updates as they become available.
Latest Zai outages
Partial Degradation - Card Payments - about 2 months ago
Partial Degradation - Card Payments - about 2 months ago
Investigating issues with Production APIs - 3 months ago
Investigating issues with Card Payments - 8 months ago
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