Outage in Zai

Virtual Accounts registration disruption

Resolved Major
November 21, 2024 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

Connectivity issues with our upstream partner are again causing disruption to our Virtual Accounts registration APIs. Resolution of the issue is ultimately outside our control, however we will continue to monitor the situation closely. Further updates will be posted ASAP.
Components affected
Zai API
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/21/2024 08:18AM

This incident has been resolved.

INVESTIGATING about 1 month ago - at 11/21/2024 07:19AM

Apologies, the last status update was in error.

The issue remains unresolved, and we are continuing to monitor.

MONITORING about 1 month ago - at 11/21/2024 07:15AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 11/21/2024 07:13AM

Connectivity issues with our upstream partner are again causing disruption to our Virtual Accounts registration APIs.

Resolution of the issue is ultimately outside our control, however we will continue to monitor the situation closely. Further updates will be posted ASAP.

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