Outage in Zai

Investigating issues with Card Payments

Resolved Minor
March 02, 2025 - Started 10 months ago - Lasted about 2 hours
Official incident page

Incident Report

We’re currently investigating a potential service interruption with our Card Payments. Some proportion of card payments are failing. We apologise for any inconvenience. We will provide more updates as they become available.
Components affected
Zai API Zai Cards

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 03/02/2025 11:49PM

This incident has been resolved. We are still monitoring.

MONITORING 10 months ago - at 03/02/2025 11:24PM

Service has been restored, we are continuing to monitor this incident actively.

INVESTIGATING 10 months ago - at 03/02/2025 11:13PM

We’re experiencing a service outage with our Card Payments and registering new Credit Cards in the API.

Our team is currently working to restore the service. We apologise for any inconvenience and will provide more updates as they become available.

INVESTIGATING 10 months ago - at 03/02/2025 10:21PM

We’re experiencing a service outage with our Card Payments. Our team is currently working to restore the service. We apologise for any inconvenience and will provide more updates as they become available.

INVESTIGATING 10 months ago - at 03/02/2025 10:02PM

We’re currently investigating a potential service interruption with our Card Payments. Some proportion of card payments are failing. We apologise for any inconvenience. We will provide more updates as they become available.

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