Outage in Zai

Investigating issues with Card Payments

Resolved Minor

March 02, 2025 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We’re currently investigating a potential service interruption with our Card Payments. Some proportion of card payments are failing. We apologise for any inconvenience. We will provide more updates as they become available.

Components affected

Zai Cards Zai API

Trusted by 1000+ teams

Need to monitor Zai outages?

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the moment something breaks.

Ready to take control?

Start Free Trial

No credit card required

Set up in 2 minutes

14-day free trial

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/02/2025 11:49PM

This incident has been resolved. We are still monitoring.

MONITORING about 1 year ago - at 03/02/2025 11:24PM

Service has been restored, we are continuing to monitor this incident actively.

INVESTIGATING about 1 year ago - at 03/02/2025 11:13PM

We’re experiencing a service outage with our Card Payments and registering new Credit Cards in the API.

Our team is currently working to restore the service. We apologise for any inconvenience and will provide more updates as they become available.

INVESTIGATING about 1 year ago - at 03/02/2025 10:21PM

We’re experiencing a service outage with our Card Payments. Our team is currently working to restore the service. We apologise for any inconvenience and will provide more updates as they become available.

INVESTIGATING about 1 year ago - at 03/02/2025 10:02PM

Latest Zai outages

Potential Issue with AMEX Authorisations - about 1 month ago

Investigating issues with PayTo APIs - about 1 month ago

Potential card payment processing latency - 5 months ago

Partial Degradation - Card Payments - 8 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook