Outage in Zai

Investigating issues with Production APIs

Resolved Major
July 16, 2025 - Started 14 days ago - Lasted 40 minutes
Official incident page

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Outage Details

We’re currently experiencing performance issues with our Production APIs. Our team is working to restore normal service levels. We apologise for any inconvenience and will provide more updates as they become available. This is impacting some customers but not all. We are aware of the cause and working on putting the fix in place currently.
Components affected
Zai API
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 07/17/2025 04:03AM

This incident has been resolved and we are continuing to monitor.

IDENTIFIED 14 days ago - at 07/17/2025 03:44AM

We’re currently experiencing performance issues with our Production APIs. Our team is working to restore normal service levels. We apologise for any inconvenience and will provide more updates as they become available.

This is impacting some customers but not all.

We are aware of the cause and working on putting the fix in place currently.

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