Outage in Zapier

Attachments sent to Email Parser by Zapier mailboxes are not pointing to the actual attachment file

Resolved Minor
June 01, 2022 - Started about 3 years ago - Lasted about 6 hours
Official incident page

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Outage Details

We've identified an issue attachments sent to Email Parser by Zapier mailboxes are not pointing to the actual attachment file. You might have seen this if you tried to upload the attachment and instead got an unnamed file. We're currently working to implement a fix to address this issue and will update the StatusPage as soon as we're able. We appreciate your patience while we resolve the issue. Please reach out to our Support Team if you need anything: https://zapier.com/app/get-help.
Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 06/01/2022 08:55PM

We’re continuing to monitor our fix and evaluate the results.

Newly uploaded file attachments in Email Parser by Zapier should be accessible and files created from these attachments in other apps should open as expected.

We’re still working on a fix to resolve permission errors on previously uploaded file attachments.

We’ll provide another update by 22:00 UTC // 15:00 PT.

MONITORING about 3 years ago - at 06/01/2022 05:14PM

We have identified the cause of the problem, and our engineers have deployed a fix to update the permissions on the attachments sent to Email Parser by Zapier.

At this time, newly uploaded file attachments in Email Parser by Zapier should be accessible as expected.

Currently, we're working to deploy a fix to resolve permission errors on previously uploaded file attachments.

We'll provide another update by 19:00 UTC // 12:00 PT.

IDENTIFIED about 3 years ago - at 06/01/2022 02:45PM

We've identified an issue attachments sent to Email Parser by Zapier mailboxes are not pointing to the actual attachment file. You might have seen this if you tried to upload the attachment and instead got an unnamed file.

We're currently working to implement a fix to address this issue and will update the StatusPage as soon as we're able.

We appreciate your patience while we resolve the issue. Please reach out to our Support Team if you need anything: https://zapier.com/app/get-help.

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