Outage in 10to8

Degraded Performance

Resolved Minor

February 16, 2025 - Started about 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

At present, we are experiencing degraded performance following our scheduled database upgrade. We are monitoring our systems and anticipate that performance will recover once ongoing database optimization tasks have been completed.

Components affected

10to8 Web Applications 10to8 Communications 10to8 Calendar Sync

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 02/16/2025 10:37AM

This incident has been resolved.

MONITORING about 1 year ago - at 02/16/2025 09:57AM

We are running our database optimization task. We are monitoring the performance of the system(s)

IDENTIFIED about 1 year ago - at 02/16/2025 07:51AM

At present, we are experiencing degraded performance following our scheduled database upgrade.
We are monitoring our systems and anticipate that performance will recover once ongoing database optimization tasks have been completed.

MONITORING about 1 year ago - at 02/16/2025 07:50AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 02/16/2025 07:50AM

At present, we are experiencing degraded performance following our scheduled database upgrade.
We are monitoring our systems and anticipate that performance will recover once ongoing database optimization tasks have been completed.

Latest 10to8 outages

Service Disruption: Smart Messaging, Product Dashboard AI Assistant and Voice Booking - about 1 month ago

Partial Communications Outage - 3 months ago

Delays in report generation - 9 months ago

Performance Degraded - US Server - 10 months ago

Delays in Communications - 11 months ago

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