Outage in 1E
DEX PLATFORM. Inventory Software pages not loading
Resolved MajorIncident Report
Summary AI Generated
A major incident affecting 1E's DEX Platform caused the Normalized, Unmatched, and Software Inventory pages within Inventory Insights to display "No Data" messages, lasting approximately 79 hours. The root cause was a database performance issue, which engineers addressed through multiple fix deployments and backend changes, with some customers experiencing intermittent disruptions and slower performance during the remediation period. Service was fully restored on July 20, 2026, following successful implementation of a final fix and validation of normal platform operation.
We are currently experiencing an intermittent issue affecting the Normalized, Unmatched, and Software inventory pages within Inventory Insights. When loading these pages, a "No Data" message may be displayed.
Our engineering team is actively working on a fix. We will provide a further update at 16:00 UTC.
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 07/20/2026 08:02PM
The fix has been successfully implemented and service has now been restored. Following monitoring and validation, client connectivity and associated platform services are operating normally.
We will continue to monitor the environment closely to ensure ongoing stability, but no further customer impact is expected at this time.
Thank you for your patience while we worked to resolve this issue
IDENTIFIED
13 days ago - at 07/20/2026 06:16PM
We are currently implementing a fix to address an ongoing service issue. During this work, customers may experience intermittent disruption to client connectivity and associated platform services.
Our engineering teams are actively monitoring the implementation and working to minimise impact. We will provide a further update once the changes have been completed and service stability has been confirmed.
Thank you for your patience and understanding.
MONITORING
13 days ago - at 07/20/2026 02:47PM
We are continuing to investigate an issue affecting Software Inventory views, including Normalised Software and Source Inventory. Our engineering teams have implemented several changes aimed at improving database performance and have observed improvements in a number of affected environments.
While service recovery has been seen for some customers, we are continuing to monitor the platform and validate the effectiveness of the mitigations. Some users may still experience intermittent issues or slower-than-expected performance while backend processing completes.
We will provide a further update as soon as additional information becomes available.
Engineers are working on this with the highest priority to ensure that platform stability returns to normal.
MONITORING
15 days ago - at 07/18/2026 09:31AM
A fix has been deployed and validation confirms that data is now visible across all screens. We are continuing to monitor the platform over the weekend to ensure the issue remains resolve
IDENTIFIED
16 days ago - at 07/17/2026 02:05PM
We have identified the issue and a fix is currently being implemented. Please note there may be temporary disruptions to service and to 1E client connectivity during the fix window.
INVESTIGATING
16 days ago - at 07/17/2026 01:12PM
We are currently experiencing an intermittent issue affecting the Normalized, Unmatched, and Software inventory pages within Inventory Insights. When loading these pages, a "No Data" message may be displayed.
Our engineering team is actively working on a fix. We will provide a further update at 16:00 UTC.
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