Outage in 360dialog

Issues with the migration flow.

Resolved Minor
July 23, 2024 - Started over 1 year ago - Lasted 3 days

Incident Report

Dear customers, We have received multiple reports that the migration flow is returning an error (Error: Missing Permission). The Investigation has been done and we have confirmed that the issue is on Meta side. Meta Direct Support has been contacted and is working on investigating the current issue. We will post updates on this status page incident when new information is available.
Components affected
360dialog Embedded Signup 360dialog Partner API

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Latest Updates ( sorted recent to last )
IDENTIFIED over 1 year ago - at 07/23/2024 06:00AM

Dear customers, We have received multiple reports that the migration flow is returning an error (Error: Missing Permission). The Investigation has been done and we have confirmed that the issue is on Meta side. Meta Direct Support has been contacted and is working on investigating the current issue. We will post updates on this status page incident when new information is available.

IDENTIFIED over 1 year ago - at 07/24/2024 08:00AM

Hi, Meta has acknowledged the issue and is currently working on resolving the issue on their side. As soon as we have further information we will update this status page incident. Thank you for your patience. 360dialog Support Team

MONITORING over 1 year ago - at 07/25/2024 04:00AM

Meta has updated their status page that the issue has been resolved. Here is the original message from https://metastatus.com/whatsapp-business-api. The fix for the disruption impacting registering phone numbers on WhatsApp Cloud API has been deployed and this issue is now mitigated. Thank you for your patience.

Latest 360dialog outages

Support Widget Unavailable - 8 days ago
Some disruptions to fetching of message templates - about 2 months ago
Meta Issue - Templates not always duplicated during migration - 2 months ago
Some disruptions to 360Dialog Client Hub - 3 months ago
Meta incident - Per Message Pricing enabled before 1.07.2025 - 4 months ago

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