Outage in 360dialog

Support Widget Unavailable

Resolved Minor
October 20, 2025 - Started 1 day ago - Lasted about 20 hours

Incident Report

Our Helpdesk provider, Intercom, is having an outage due to an incident at Amazon Web Services. AWS US-East-1 is experiencing a major outage impacting Intercom services and large parts of the Internet. We’re actively monitoring status updates from Intercom and will share new information as soon as it becomes available. In the meantime, for urgent cases, please email support@360dialog.com.

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Latest Updates ( sorted recent to last )
IDENTIFIED 1 day ago - at 10/20/2025 08:35AM

Our Helpdesk provider, Intercom, is having an outage due to an incident at Amazon Web Services. AWS US-East-1 is experiencing a major outage impacting Intercom services and large parts of the Internet. We’re actively monitoring status updates from Intercom and will share new information as soon as it becomes available. In the meantime, for urgent cases, please email support@360dialog.com.

MONITORING 1 day ago - at 10/20/2025 09:41AM

Our Helpdesk provider, Intercom, is accessible again. AWS is currently in recovery and we're monitoring system stability closely. We’ll provide more updates as we confirm full stability.

MONITORING 1 day ago - at 10/20/2025 03:40PM

Our Helpdesk provider, Intercom, is now accessible again. You can reach our support team through the chat support widget in the 360dialog Hub. Please note that we are still experiencing some loading issues and latency due to the earlier AWS incident. As a result, support responses may be slower than usual.We will continue to provide updates as more information becomes available.

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