Outage in 360dialog
[Intercom Incident] - Delayed Chat Support responses
Resolved Minor
January 09, 2026 - Started 24 days ago
- Lasted 44 minutes
Incident Report
We are currently experiencing delays in Chat Support responses due to an ongoing incident impacting Intercom, the third-party provider used for our chat helpdesk.Intercom has acknowledged the issue and shared updates on [their status page](https://www.intercomstatus.com/us-hosting). Their team is actively working on a resolution.As a result, responses from the 360dialog Chat Support team may be delayed. We are closely monitoring the situation and will provide further updates as they become available.
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Latest Updates ( sorted recent to last )
INVESTIGATING
24 days ago - at 01/09/2026 08:27PM
We are currently experiencing delays in Chat Support responses due to an ongoing incident impacting Intercom, the third-party provider used for our chat helpdesk.Intercom has acknowledged the issue and shared updates on [their status page](https://www.intercomstatus.com/us-hosting). Their team is actively working on a resolution.As a result, responses from the 360dialog Chat Support team may be delayed. We are closely monitoring the situation and will provide further updates as they become available.
Latest 360dialog outages
Some disruptions to WhatsApp API Messaging Service - 13 days ago
Some disruptions to 360dialog Hub - about 2 months ago
Some disruptions to 360Dialog Partner Hub permission screen - about 2 months ago
[Cloudflare Incident] 360dalog Documentation Unavailable - about 2 months ago
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