Outage in 360dialog

[Intercom Incident] - Delayed Chat Support responses

Resolved Minor
January 09, 2026 - Started 4 days ago - Lasted 44 minutes

Incident Report

We are currently experiencing delays in Chat Support responses due to an ongoing incident impacting Intercom, the third-party provider used for our chat helpdesk.Intercom has acknowledged the issue and shared updates on [their status page](https://www.intercomstatus.com/us-hosting). Their team is actively working on a resolution.As a result, responses from the 360dialog Chat Support team may be delayed. We are closely monitoring the situation and will provide further updates as they become available.

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Latest Updates ( sorted recent to last )
INVESTIGATING 4 days ago - at 01/09/2026 08:27PM

We are currently experiencing delays in Chat Support responses due to an ongoing incident impacting Intercom, the third-party provider used for our chat helpdesk.Intercom has acknowledged the issue and shared updates on [their status page](https://www.intercomstatus.com/us-hosting). Their team is actively working on a resolution.As a result, responses from the 360dialog Chat Support team may be delayed. We are closely monitoring the situation and will provide further updates as they become available.

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