Outage in 360dialog

Meta incident - Messaging not working

Resolved Major

June 12, 2026 - Started 1 day ago - Lasted about 4 hours

Incident Report

Meta is returning a 500 Internal Server Error while sending messages via the Meta API.We have reported the issue to the Meta Engineers to investigate it. We will provide an update as soon as we hear from Meta Engineers.We are monitoring the situation closely and waiting on Meta.

Components affected

360dialog Embedded Signup 360dialog WhatsApp Business API 360dialog Partner API 360dialog Partner Webhooks 360dialog WhatsApp Business API Number Setup 360dialog WhatsApp Business Account Management (FB Business Manager) 360dialog 360 Client and Partner Hub

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Latest Updates ( sorted recent to last )

INVESTIGATING 1 day ago - at 06/12/2026 02:08PM

INVESTIGATING 1 day ago - at 06/12/2026 02:28PM

New number onboarding may be affected due to the Meta API being down.We are following up with Meta and will share another update.

INVESTIGATING 1 day ago - at 06/12/2026 02:36PM

Meta Engineers have confirmed they are currently experiencing high disruptions impacting the WhatsApp Cloud API.Meta engineering teams are investigating the issue. Please refer to [Meta Status Page](https://metastatus.com/whatsapp-business-api) and subscribe for updates.

INVESTIGATING about 24 hours ago - at 06/12/2026 03:32PM

We are awaiting updates from the Meta Engineering team.We will provide another update as soon as additional information is available from Meta. Please refer to [Meta Status Page](https://metastatus.com/whatsapp-business-api) and subscribe for updates.

IDENTIFIED about 22 hours ago - at 06/12/2026 05:09PM

We have observed a decrease in the number of errors. We are continuing to monitor the situation and are still awaiting a full fix from the Meta Engineering team. We will provide another update as soon as additional information is available from Meta. Please refer to [Meta Status Page](https://metastatus.com/whatsapp-business-api) and subscribe for updates.

MONITORING about 22 hours ago - at 06/12/2026 05:33PM

Meta has resolved issues affecting some services. However, they are still actively working on restoring the remaining affected services. We are continuing to monitor the situation. We will provide another update as soon as additional information is available from Meta. Please refer to [Meta Status Page](https://metastatus.com/whatsapp-business-api) and subscribe for updates.

MONITORING about 22 hours ago - at 06/12/2026 05:34PM

Latest 360dialog outages

Some disruptions to number onboarding — 360dialog Direct clients (partner ID: srMmqpPA) - about 1 month ago

Meta incident - High disruptions impacting Embedded Signup - 2 months ago

Meta incident - Webhook registration failing for newly created numbers - 2 months ago

Meta incident - Meta reported disruptions impacting Onboarding and Offboarding WhatsApp Coexistence users - 4 months ago

Some disruptions to WhatsApp API Messaging Service - 5 months ago

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