Outage in 360dialog
Some disruptions to WhatsApp API Messaging Service
Resolved Major
January 20, 2026 - Started 13 days ago
- Lasted about 4 hours
Incident Report
We are aware of an issue that is impacting our Messaging Service. Our engineering team is currently investigating it. We'll update again as soon as we have more information.
Components affected
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Latest Updates ( sorted recent to last )
INVESTIGATING
13 days ago - at 01/20/2026 12:47PM
We are aware of an issue that is impacting our Messaging Service. Our engineering team is currently investigating it. We'll update again as soon as we have more information.
IDENTIFIED
13 days ago - at 01/20/2026 01:09PM
Our engineering team have identified the issue and is currently working on a fix. We will update again asap.
MONITORING
13 days ago - at 01/20/2026 01:23PM
We implemented a fix and are seeing signs of recovery. We are currently monitoring the situation and will update again shortly.
MONITORING
13 days ago - at 01/20/2026 01:41PM
The issue appears to be resolved and all services are operating normally. We will continue to monitor closely and provide another update shortly.
MONITORING
13 days ago - at 01/20/2026 02:09PM
While a fix has been pushed, we are receiving some reports of errors when sending or retrieving media messages in certain cases. Our engineering team is actively investigating.
MONITORING
13 days ago - at 01/20/2026 03:37PM
Meta made a change to the `/media_id` endpoint by introducing a chunked `Transfer-Encoding` response. This caused temporary issues when fetching media content. We are releasing a workaround shortly to handle this change.
Latest 360dialog outages
[Intercom Incident] - Delayed Chat Support responses - 24 days ago
Some disruptions to 360dialog Hub - about 2 months ago
Some disruptions to 360Dialog Partner Hub permission screen - about 2 months ago
[Cloudflare Incident] 360dalog Documentation Unavailable - about 2 months ago
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