Outage in 360dialog
Meta incident - Embedded Signup (Partial Outage) Error 2388297
Resolved Minor
November 11, 2025 - Started 2 months ago
- Lasted 1 day
Incident Report
The Embedded Signup issue is still under investigation. Some Business Managers may continue to experience onboarding failures due to a bug in Meta's UI.We are waiting for Meta's engineers to apply the necessary adjustment. We will provide updates as soon as they become available.
Components affected
360dialog Embedded SignupNeed to monitor 360dialog outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
IDENTIFIED
2 months ago - at 11/12/2025 07:18AM
The Embedded Signup issue is still under investigation. Some Business Managers may continue to experience onboarding failures due to a bug in Meta's UI.We are waiting for Meta's engineers to apply the necessary adjustment. We will provide updates as soon as they become available.
MONITORING
2 months ago - at 11/13/2025 08:19AM
We are closely monitoring the situation and awaiting further updates from Meta. If you encounter this error while onboarding a number, please open a support ticket with our team for assistance.
MONITORING
2 months ago - at 11/12/2025 07:47PM
We are closely monitoring the situation and awaiting updates from Meta. Please refer to [Meta Status Page](https://metastatus.com/whatsapp-business-api) and subscribe for updates.
INVESTIGATING
2 months ago - at 11/12/2025 09:46AM
We are closely monitoring the situation and awaiting updates from Meta.
INVESTIGATING
2 months ago - at 11/11/2025 08:10PM
We are experiencing a failure in the Embedded Signup flow, which is preventing all new WABA and number onboardings. The issue originates from Meta's side (Error `2388297`), though it is not yet listed on their public status page. We have escalated this as a critical incident to Meta and are awaiting their response. All other services are operational. We will provide updates as soon as they become available.
IDENTIFIED
2 months ago - at 11/11/2025 10:57PM
We have confirmed this issue is **not** affecting all new onboarding processes. The issue is limited to _some_ Business Managers and is caused by a bug in Meta's UI. This bug incorrectly displays a generic error (`[Error 2388297]`) instead of the true failure reason, which is related to the account's specific limits or settings. We are now waiting for Meta's engineers to apply the necessary adjustment. We will provide updates as soon as they become available.
INVESTIGATING
2 months ago - at 11/12/2025 12:04PM
We are closely monitoring the situation and awaiting updates from Meta.
MONITORING
2 months ago - at 11/13/2025 03:05AM
We are closely monitoring the situation and awaiting further updates from Meta. If you encounter this error while onboarding a number, please open a support ticket with our team for assistance.
IDENTIFIED
2 months ago - at 11/12/2025 03:04AM
The Embedded Signup issue (Error 2388297) is still under investigation. Some Business Managers may continue to experience onboarding failures due to a bug in Meta's UI.We are waiting for Meta's engineers to apply the necessary adjustment. We will provide updates as soon as they become available.
INVESTIGATING
2 months ago - at 11/12/2025 03:12PM
We are closely monitoring the situation and awaiting updates from Meta.
Latest 360dialog outages
[Intercom Incident] - Delayed Chat Support responses - 8 days ago
Some disruptions to 360dialog Hub - about 1 month ago
Some disruptions to 360Dialog Partner Hub permission screen - about 1 month ago
[Cloudflare Incident] 360dalog Documentation Unavailable - about 1 month ago
Support Widget Unavailable - 3 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 5420 services available
Integrations with
