Outage in 360dialog
Meta incident - Embedded Signup (Partial Outage) Error 2388297
Resolved Minor
November 11, 2025 - Started 3 days ago
- Lasted 1 day
Incident Report
The Embedded Signup issue is still under investigation. Some Business Managers may continue to experience onboarding failures due to a bug in Meta's UI.We are waiting for Meta's engineers to apply the necessary adjustment. We will provide updates as soon as they become available.
Components affected
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Latest Updates ( sorted recent to last )
IDENTIFIED
3 days ago - at 11/12/2025 07:18AM
The Embedded Signup issue is still under investigation. Some Business Managers may continue to experience onboarding failures due to a bug in Meta's UI.We are waiting for Meta's engineers to apply the necessary adjustment. We will provide updates as soon as they become available.
MONITORING
2 days ago - at 11/13/2025 08:19AM
We are closely monitoring the situation and awaiting further updates from Meta. If you encounter this error while onboarding a number, please open a support ticket with our team for assistance.
MONITORING
2 days ago - at 11/12/2025 07:47PM
We are closely monitoring the situation and awaiting updates from Meta. Please refer to [Meta Status Page](https://metastatus.com/whatsapp-business-api) and subscribe for updates.
INVESTIGATING
3 days ago - at 11/12/2025 09:46AM
We are closely monitoring the situation and awaiting updates from Meta.
INVESTIGATING
3 days ago - at 11/11/2025 08:10PM
We are experiencing a failure in the Embedded Signup flow, which is preventing all new WABA and number onboardings. The issue originates from Meta's side (Error `2388297`), though it is not yet listed on their public status page. We have escalated this as a critical incident to Meta and are awaiting their response. All other services are operational. We will provide updates as soon as they become available.
IDENTIFIED
3 days ago - at 11/11/2025 10:57PM
We have confirmed this issue is **not** affecting all new onboarding processes. The issue is limited to _some_ Business Managers and is caused by a bug in Meta's UI. This bug incorrectly displays a generic error (`[Error 2388297]`) instead of the true failure reason, which is related to the account's specific limits or settings. We are now waiting for Meta's engineers to apply the necessary adjustment. We will provide updates as soon as they become available.
INVESTIGATING
3 days ago - at 11/12/2025 12:04PM
We are closely monitoring the situation and awaiting updates from Meta.
MONITORING
2 days ago - at 11/13/2025 03:05AM
We are closely monitoring the situation and awaiting further updates from Meta. If you encounter this error while onboarding a number, please open a support ticket with our team for assistance.
IDENTIFIED
3 days ago - at 11/12/2025 03:04AM
The Embedded Signup issue (Error 2388297) is still under investigation. Some Business Managers may continue to experience onboarding failures due to a bug in Meta's UI.We are waiting for Meta's engineers to apply the necessary adjustment. We will provide updates as soon as they become available.
INVESTIGATING
3 days ago - at 11/12/2025 03:12PM
We are closely monitoring the situation and awaiting updates from Meta.
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