Outage in 360Learning

Issues with Data Synchronization

Resolved Minor

March 12, 2025 - Started 11 months ago - Lasted about 8 hours
Official incident page

Incident Report

We are currently facing a data synchronization issue impacting Search, Data Connect, and Dashboards. Search is unavailable on your 360Learning platform, and data may be temporarily incomplete in Data Connect and certain dashboards. Our team is actively investigating the issue and will provide updates as soon as possible.

Components affected

360Learning Web Application uptime 360Learning Android App 360Learning iOS App

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 03/12/2025 05:25PM

We confirm that the issue is solved and our services are back to normal.
We apologize for the inconvenience.
If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new.
Thank you for your patience and continued trust in 360Learning!

MONITORING 11 months ago - at 03/12/2025 05:23PM

We are continuing to monitor for any further issues.

MONITORING 11 months ago - at 03/12/2025 01:43PM

Search functionality is now available. Data is still incomplete but synchronization is in progress.
Data Connect and dashboards are fully operational.
Thank you for your patience, and we will keep you updated as progress continues.

IDENTIFIED 11 months ago - at 03/12/2025 10:52AM

We have identified the root cause of the issue.
We are actively working on a solution.
We will send an additional update around 2 PM (CET).

INVESTIGATING 11 months ago - at 03/12/2025 10:11AM

We are currently facing a data synchronization issue impacting Search, Data Connect, and Dashboards.
Search is unavailable on your 360Learning platform, and data may be temporarily incomplete in Data Connect and certain dashboards.
Our team is actively investigating the issue and will provide updates as soon as possible.

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