Outage in 360Learning

AI features down

Resolved Minor

January 27, 2026 - Started 3 months ago - Lasted about 5 hours
Official incident page

Incident Report

A critical issue is currently affecting our AI systems due to a service disruption with our provider, Azure OpenAI. As a result, all AI features within our platform that utilize Generative AI are currently unavailable. - Course Builder - Smart Reviews - AI companion - AI Moderation - Questions and Quiz Generations We are aware of this issue and are actively investigating in coordination with Microsoft. We will keep you posted and provide the next update as soon as more information becomes available.

Components affected

360Learning Web Application uptime

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 01/27/2026 03:56PM

A fix has been applied successfully. AI features are now up and running.

We maintain reinforced monitoring to accompany this return to normal.

IDENTIFIED 3 months ago - at 01/27/2026 11:22AM

A critical issue is currently affecting our AI systems due to a service disruption with our provider, Azure OpenAI.

As a result, all AI features within our platform that utilize Generative AI are currently unavailable.
- Course Builder
- Smart Reviews
- AI companion
- AI Moderation
- Questions and Quiz Generations

We are aware of this issue and are actively investigating in coordination with Microsoft. We will keep you posted and provide the next update as soon as more information becomes available.

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