Outage in 360Learning

Issues with AI features

Resolved Minor

December 05, 2025 - Started 2 months ago - Lasted 3 days
Official incident page

Incident Report

Our engineering team has identified an issue affecting our AI features. This issue affects all users having access to some of our AI features: - Document-based course builder - Automated Quiz We are investigating the root cause and working on a solution. An additional update will be sent around 6pm CET.

Components affected

360Learning Web Application uptime

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 12/08/2025 08:14AM

We confirm that the issue is solved and our services are back to normal.
We apologize for the inconvenience.
If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new.
Thank you for your patience and continued trust in 360Learning!

INVESTIGATING 2 months ago - at 12/05/2025 05:28PM

We are continuing to investigate this issue.
We will send an additional update on Monday, Dec 8, 9am.

INVESTIGATING 2 months ago - at 12/05/2025 03:25PM

Our engineering team has identified an issue affecting our AI features.

This issue affects all users having access to some of our AI features:
- Document-based course builder
- Automated Quiz

We are investigating the root cause and working on a solution.

An additional update will be sent around 6pm CET.

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