Outage in 365 Retail Markets

Order Ahead Degraded Services

Resolved Minor

November 06, 2025 - Started 3 months ago - Lasted about 6 hours
Official incident page

Incident Report

365 Retail Markets is aware of some users experiencing issues placing Order Ahead orders. We are working to identify and resolve this issue. Thank you for your understanding and patience as we work through this. If you have any questions or need further information, please feel free to reach out to our Support team We apologize for any inconvenience 365 Retail Markets

Components affected

365 Retail Markets ADM 365 Retail Markets Global Market Accounts 365 Retail Markets Mobile App 365 Retail Markets MyMarketAccount.net 365 Retail Markets Order Ahead

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 11/06/2025 09:29PM

Our engineering team has resolved the issue impacting order ahead. We continue to work with our AWS partner to assure this issue does not occur again.

Thank you for your understanding and patience as we work through this. If you have any questions or need further information, please feel free to reach out to our Support team

We apologize for any inconvenience

365 Retail Markets

INVESTIGATING 3 months ago - at 11/06/2025 05:31PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 11/06/2025 04:48PM

We are continuing to investigate the issues impacting order ahead, and have our technical teams focused on identifying the root cause.

Thank you for your understanding and patience as we work through this. If you have any questions or need further information, please feel free to reach out to our Support team

We apologize for any inconvenience

365 Retail Markets

INVESTIGATING 3 months ago - at 11/06/2025 03:36PM

365 Retail Markets is aware of some users experiencing issues placing Order Ahead orders.

We are working to identify and resolve this issue.

Thank you for your understanding and patience as we work through this. If you have any questions or need further information, please feel free to reach out to our Support team

We apologize for any inconvenience

365 Retail Markets

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