Outage in 365 Retail Markets

Some Pico platform devices reporting offline, then online

Resolved Minor

December 15, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

Dear Valued Partner, We’re investigating an issue with some Pico platform devices reporting offline, and then back online again. Please check https://status.365retailmarkets.com/ for continuous updates during this disruption. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets

Components affected

365 Retail Markets PicoCV 365 Retail Markets Stockwell 365 Retail Markets Network Connectivity

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 12/15/2025 02:58PM

Dear Valued Partner,

The heartbeat monitoring service has been restored, and Pico devices are now reporting stable online.

We will continue to monitor impacted services and devices throughout the day.

Thank you for your patience while we worked to resolve this issue.

365 Retail Markets

IDENTIFIED 2 months ago - at 12/15/2025 02:13PM

The issue appears to be related to the back-end heartbeat monitoring service, and the devices are not actually losing internet connectivity. Credit cards and sales transactions from Pico devices are still working as expected.

We are actively working to resolve the back-end heartbeat monitoring services.

INVESTIGATING 2 months ago - at 12/15/2025 01:33PM

Dear Valued Partner,

We’re investigating an issue with some Pico platform devices reporting offline, and then back online again.

Please check https://status.365retailmarkets.com/ for continuous updates during this disruption.

We apologize for this inconvenience and appreciate your patience.

Thank you,

365 Retail Markets

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