Outage in 3Commas
Intercom: Major outage – 3Commas Support Chat and Emails – 10th January 0000-0050hrs UTC
Resolved MinorIncident Report
Dear Traders,
Our support provider, Intercom, reported a major outage on January 10th between 00:00 and 00:50 UTC. Some Intercom tools may have been unavailable to users during the specified time, which may have affected the timely processing of emails and messages.
The issue has since been resolved.
Thank you for your patience and understanding.
More info can be found here: https://www.intercomstatus.com/us-hosting/incidents/01KEJ5AZFPGWKRV57MMEAR9M0W
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RESOLVED
4 months ago - at 01/12/2026 07:20AM
Dear Traders,
Our support provider, Intercom, reported a major outage on January 10th between 00:00 and 00:50 UTC. Some Intercom tools may have been unavailable to users during the specified time, which may have affected the timely processing of emails and messages.
The issue has since been resolved.
Thank you for your patience and understanding.
More info can be found here: https://www.intercomstatus.com/us-hosting/incidents/01KEJ5AZFPGWKRV57MMEAR9M0W
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