Outage in 3Commas

Intercom: Major outage – 3Commas Support Chat and Emails – 05th January 1410hrs UTC

Resolved Major

January 05, 2026 - Started 4 months ago - Lasted about 1 hour
Official incident page

Incident Report

Dear Traders, Our support provider, Intercom, recently reported a major outage on January 05th at 14:10 UTC. Some Intercom tools may be unavailable to users, which can affect the processing of emails and messages. The Intercom team is working to identify and resolve the issue. Thank you for your patience and understanding. More info can be found here: https://www.intercomstatus.com/us-hosting/incidents/01KE789YVV0EDD4555S9R5ZXQY

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 01/05/2026 03:14PM

This incident has been resolved.

MONITORING 4 months ago - at 01/05/2026 02:53PM

The issue remains relevant

MONITORING 4 months ago - at 01/05/2026 02:33PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 months ago - at 01/05/2026 02:20PM

Dear Traders,

Our support provider, Intercom, recently reported a major outage on January 05th at 14:10 UTC. Some Intercom tools may be unavailable to users, which can affect the processing of emails and messages.

The Intercom team is working to identify and resolve the issue.

Thank you for your patience and understanding.

More info can be found here: https://www.intercomstatus.com/us-hosting/incidents/01KE789YVV0EDD4555S9R5ZXQY

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