Outage in 3Commas
Intercom: Major outage – 3Commas Support Chat widget, Emails and Help Center– 20th October 0700hrs UTC
Resolved MajorIncident Report
Dear Traders,
Our support provider, Intercom, recently reported a major outage on October 20th at 07:00 UTC. All Intercom tools can be unavailable to the users, affecting the processing of emails, messages, notifications and Help Center.
It has been identified that the cloud provider delivering services to the intermediary is experiencing significant disruptions that are impacting their performance as well as much of the internet in their region (https://health.aws.amazon.com/health/status). Intercom is in contact with the provider to resolve the issue as quickly as possible.
Thank you for your patience and understanding.
More info can be found here: https://www.intercomstatus.com/us-hosting/incidents/01K806QKYFHM9TEA167TNMT12F
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 10/21/2025 05:16AM
This incident has been resolved as of 21:53 UTC
MONITORING
7 months ago - at 10/20/2025 06:41PM
Intercom is still experiencing intermittent issues, with customers encountering slowdowns and errors throughout the application.
The team is working closely with AWS and continues to work on stabilizing the platform and reducing delays, but customers are expected to continue to experience periods of increased delays and increased error rates until services are fully restored.
MONITORING
7 months ago - at 10/20/2025 09:33AM
The service is currently in recovery, and the team is monitoring system stability closely
IDENTIFIED
7 months ago - at 10/20/2025 07:28AM
Dear Traders,
Our support provider, Intercom, recently reported a major outage on October 20th at 07:00 UTC. All Intercom tools can be unavailable to the users, affecting the processing of emails, messages, notifications and Help Center.
It has been identified that the cloud provider delivering services to the intermediary is experiencing significant disruptions that are impacting their performance as well as much of the internet in their region (https://health.aws.amazon.com/health/status). Intercom is in contact with the provider to resolve the issue as quickly as possible.
Thank you for your patience and understanding.
More info can be found here: https://www.intercomstatus.com/us-hosting/incidents/01K806QKYFHM9TEA167TNMT12F
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