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Outage in 3DS Outscale

[EU-WEST-2] Global Incident

Resolved Major
August 05, 2026 - Started 17 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

A major incident was declared on 3DS Outscale's eu-west-2 region affecting Compute instance (VM) creation, with users also advised to avoid stop/start operations on existing instances. After 45 minutes, the incident was closed as a false alarm — the observed disruptions were already covered under an ongoing scheduled maintenance window for the same region. The erroneous alert was retracted, with teams continuing their work under the existing maintenance notification.

[FR] Un incident est actuellement en cours sur la région eu-west-2 concernant le lancement de nouvelles instances Compute (VM). Nos équipes sont mobilisées pour résoudre l'incident au plus vite. Nous vous conseillons d'éviter d'effectuer des opérations de stop/start sur vos instances existantes afin de prévenir tout risque de blocage au redémarrage lié à l'incident . [ENG] An incident is currently affecting new Compute instance (VM) creation in the eu-west-2 region. Our teams are actively working to resolve the issue as quickly as possible. We advise against performing stop/start operations on existing instances to prevent any restart issues due to the incident .
Components affected
3DS Outscale Compute

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RESOLVED 17 days ago - at 08/05/2026 12:34PM

[FR]

Cet incident a été créé par erreur et est désormais fermé.
Les perturbations observées font partie de la maintenance planifiée toujours en cours sur la région eu-west-2 et ne constituent pas un incident séparé.
Les équipes techniques poursuivent l'intervention dans le cadre de cette maintenance. Merci de vous référer à la notification de maintenance dédiée pour suivre l'évolution des travaux https://status.outscale.com/incidents/86rzxq8w85v9 .
Veuillez nous excuser pour la confusion générée par la publication de cette alerte.

[ENG]

This incident report was published in error and is now closed.
The observed issues are part of the ongoing scheduled maintenance on the eu-west-2 region and do not represent a separate incident.
Our technical teams are continuing their work within the maintenance framework. Please refer to the dedicated maintenance notification for further updates https://status.outscale.com/incidents/86rzxq8w85v9 .
We apologize for any confusion caused by the publication of this alert.

INVESTIGATING 17 days ago - at 08/05/2026 11:53AM

[FR]
Un incident est actuellement en cours sur la région eu-west-2 concernant le lancement de nouvelles instances Compute (VM). Nos équipes sont mobilisées pour résoudre l'incident au plus vite. Nous vous conseillons d'éviter d'effectuer des opérations de stop/start sur vos instances existantes afin de prévenir tout risque de blocage au redémarrage lié à l'incident .

[ENG]
An incident is currently affecting new Compute instance (VM) creation in the eu-west-2 region. Our teams are actively working to resolve the issue as quickly as possible. We advise against performing stop/start operations on existing instances to prevent any restart issues due to the incident .

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